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Warranty & Return

Issue Cases Customer's Actions Our Actions
Lost Package Plz contact us asap with detailed information that you have (Order number, tracking number, pictures, etc) and list the lost items and then make a complaint to carrier. Check Shipping Status, then reship lost items to customer asap.
Incorrect Package Plz contact us asap with detailed information that you have (Order number, tracking number, pictures, etc) and list the lost items and then make a complaint to carrier. Check Shipping Status, then reship lost items to customer asap.
Lost Items Plz contact us asap with detailed information that you have (Order number, tracking number, pictures, etc) and list the items you received. Confirm the packing list with warehouse. If it is ture, we will reship the lost items with next order.
Incorrect Items Plz contact us asap, and list the correct items and received items. Plz keep the wrong ones with you temporarily then send back to us with some other returned parts. Confirm with warehouse, we will ship the correct ones with next order.
Dead On Arrival 1. Plz reject obviously damaged parcel and then offer us pictures.
2. If there is little damage, plz check all items and conact us if anything damaged, then make a complaint to carrier.
Check with information that customers offered. Reship new items to customer with next order after getting the returned defective items in 5 working days.
Functional Defective Plz clean the connector ,and then test the item with different phones or tabs by connecting with connector. If not working,plz offer order number, pictures/video and detailed description of problem to us. Check the problem with information customer have offered. Reship new items to customer with next order after getting the returned defective items in 5 working days.
Wrong Parts Ordered Plz return the parts to us and customers bear shipping fee back and forth and the balance. Count the balance, then reship the correct items to customer in 5 working days after getting the returned wrong item and cutomer's payment.
Note: 1. Please contact us asap when there is any after-sale problem and offer list of returned items (order number, product name, quantity and problem description).
2. Please confirm whether all returned items are from us, and whether all LCDs are with our company seal--CJ.
3. Please confirm all items do not have physical defects (such as paint loss, scratches, broken flex cable, cracked screens, etc.).
4. Please pack the returned items well in strong box to avoid second damage during shipping, otherwise we will not deal with it.
5. Only Post With Tracking Number (Register Mail) is accepted to return items. (Regular mail such as DHL/UPS/TNT/EMS are not accepted).
6. Please offer the tracking number to us once you ship back.
Return Address: Contact Your Private Account Manager

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